Email the developer
The fastest route for import failures, account-access problems, missing prices, or portfolio questions.
Support center
Contact the developer fast when an import, sync, or valuation looks wrong.
This page is the clean public help surface for Voortly. Use it for import bugs, missing prices, wrong exchange mapping, login issues, or feature requests. Account support stays blind by default and becomes hands-on only when you generate a temporary support code inside Settings.
Support email: support@voortly.com
Report product issues cleanly
Broker name, file format, expected result, actual result, and exact error text make support dramatically faster.
Support stays controlled
There is no casual support view into a live account. Temporary support access must be opened by the user first.
What to include
The better the issue report, the faster the fix.
You do not need a long essay. You do need the details that make the issue reproducible.
Broker name and whether you used live sync, CSV, or Excel.
The exact page or import step where the issue happened.
What you expected to see versus what Voortly actually showed.
Any error text, screenshot, ISIN, symbol, or exchange involved.
A temporary support access code from Settings if you want account-specific help.
Typical wins
Issues that usually get solved quickly
Wrong exchange or currency mapping after import.
DEGIRO dual-file imports missing fees or AutoFX details.
CSV column mapping and duplicate detection problems.
Missing prices, stale quotes, or dividend mismatches.
Login, notification, or support-code workflow issues.
Support access
How account-specific support works
Voortly is designed so the public support path never automatically exposes a signed-in user’s portfolio data.
Step 1
Open Settings
If you need hands-on help, go to Settings inside the app and create a temporary support code yourself.
Step 2
Share the code
Include that code in the support email so the issue can be inspected against the correct account only for a short time.
Step 3
Access expires
The grant is temporary and scoped. Normal support stays blind by default before and after that window.
Useful links
The rest of the public help and trust surface
Use these pages when the issue is not an import bug but you still want the official path.
Still stuck?
Use email when something is wrong. Use the app when you want to keep moving.
The support page stays simple on purpose: fast contact, clear expectations, and the right links when the problem belongs to privacy, security, or account management.